The Reputation Intelligence Operating System for any business — one location or many.
Reviews, review generation, business listings, customer feedback, service recovery, sentiment, and employee impact — turned into measurable operational intelligence and routed into the systems your business already runs on.
Category
Reputation Intelligence, not reputation management.
Reputation management tools reply to reviews. ReputationOSHQ turns everything a customer says — publicly or privately, on any surface — into intelligence your operation can measure and act on. It works for a single location and scales to hundreds without changing shape.
It consolidates the work of a review responder, review generation, a listings manager, a survey tool, a service-recovery workflow, and a customer messaging inbox into one Reputation Intelligence platform — with OSHQ.AI reasoning grounded in the same operational context as the rest of OSHQ, and signals routed into CommandOSHQ and WorkforceOSHQ where the fix actually happens.
Outcomes
What you actually get.
See what customers are really saying — everywhere they say it.
Every review, survey response, private message, and public mention rolled up into one signal per location, per issue, per employee, per menu item — whether you run one location or hundreds.
Fix the operational problems reviews are actually reporting.
Recurring complaints, cleanliness issues, wait times, pricing friction, and service patterns get detected and routed into CommandOSHQ and WorkforceOSHQ — not just replied to.
Ask for the reviews you deserve — and recover the ones you don't.
Review generation campaigns bring in real customer feedback, while service-recovery workflows intercept negative experiences before they land publicly.
Stop paying for tools that don't talk to each other.
One Reputation Intelligence platform in place of a review responder, a listings tool, a survey tool, and a customer messaging inbox — connected to the rest of your operation.
Capabilities
Seven intelligence layers, one platform.
Review intelligence
Every review, every location, one intelligence layer.
Aggregation across major review sources, AI-assisted responses, review generation campaigns, response analytics, review velocity tracking, and sentiment trends over time — for a single location or hundreds.
Business listing intelligence
Centralized accuracy for how you appear online.
Manage hours, holiday hours, phone, URL, categories, descriptions, photos, menus, and attributes in one place — with consistency checks across major directories.
Customer feedback intelligence
Hear the feedback that never becomes a public review.
Surveys, NPS, CSAT, private feedback capture, and service-recovery workflows that intercept negative experiences before they land publicly.
Employee impact intelligence
See which employees are driving reputation — good or bad.
Employee mentions, sentiment by shift, recognition-worthy moments, and coaching signals surfaced from real customer language and routed into WorkforceOSHQ.
Unified customer communication
One inbox for how customers actually reach you.
SMS, web chat, and inbound messages routed to the right person and role, with AI reply assistance and follow-up automation built in.
Competitive & market intelligence
Know where you stand in your market.
Competitor ratings, response speed, review velocity, and sentiment comparison — benchmarked for your business, at whatever scale you operate.
Operational intelligence
Reviews as an operational signal, not a marketing chore.
Detect recurring complaints, menu-item issues, cleanliness, wait-time, pricing, and service patterns — with OSHQ.AI recommendations on what to fix first.
Powered by OSHQ.AI
AI that understands your operation — not a generic chatbot.
OSHQ.AI grounds every response, summary, and detected pattern in the operational context of the systems your business already runs on. That is what makes reputation data operational instead of anecdotal.
Ecosystem routing
Signals go where the work actually happens.
Insights don't stop at a dashboard. ReputationOSHQ routes what it detects into the OSHQ systems that own the fix.
- CommandOSHQOperational issues detected in reviews and feedback
- WorkforceOSHQEmployee recognition or concerns surfaced in feedback
- RestaurantOSHQMenu items, service, or hospitality issues identified
- MarketingOSHQCampaign, promotion, or brand opportunities detected
- SEOOSHQListing, discovery, and local search opportunities
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